GEM Service Strategy Overview

GEM Service – Driving to exceed your expectations

• Service at your site for equipment manufactured by GEM.
• Special machines may sometimes require local, dedicated service performed by knowledgeable technicians. We can arrange for service to be performed on equipment manufactured by GEM.

The Pulse Of The Customer – Ensuring you are satisfied

• Following the receipt of your GEM manufactured equipment, GEM Program Management will contact you monthly to ensure your equipment is functioning to specification.
• If you have issues, be it warranty, non-warranty or upgrade, GEM will remain dedicated to your cause until your issues are resolved.

GEM Service Hours

• The GEM Service Department is open (USA) 7 AM to 4 PM EST, Monday thru Friday.
• We are committed to be in contact with you within 2 hours of your initial call or e-mail during GEM Service hours. For requests received after normal business hours, you can expect to be contacted by 8 AM EST (USA) the next business day.
  Note: For a request made during a US holiday, your call will be returned on the first business day following the holiday.

Contact GEM:

Call us at 1-800-436-8345 ext 1900, or
E-mail us at ServiceGroup@gemcity.com